Senior Operations Associate

Our client is hiring a Senior Operations Associate based in Phoenix, AZ. This is a full-time role with a hybrid work mode.

What you'll do

• Document standard operating procedures and keep them up to date.
• Run weekly performance reporting; flag anomalies and trends.
• Triage escalations from internal teams and partners; resolve or route appropriately.
• Identify and execute process improvements that compound over time.
• Own day-to-day execution of fulfillment operations: scheduling, exception handling, partner coordination.

What you'll bring

• Strong written communication and attention to detail.
• Comfort working across multiple internal tools.
• 3+ years in an operations, logistics, or business support role.
• Excel / Google Sheets fluency, including pivots and lookups.

Nice to have

• Experience with an ERP, OMS, or WMS.
• Some SQL or BI tool familiarity.
• Vendor management experience.

Skills relevant to this role

Process execution, Excel / Sheets, Vendor coordination, SOP documentation, Reporting

Our client runs nationwide logistics and supply-chain operations from a network of regional hubs, including Phoenix, AZ.