Senior Customer Success Manager

Our client is hiring a Senior Customer Success Manager based in Denver, CO. This is a full-time role with a hybrid work mode.

What you'll do

• Reduce churn by surfacing risk signals early and orchestrating cross-functional saves.
• Develop playbooks for adoption, onboarding hand-off, and renewal motions.
• Own a portfolio of 25–40 strategic customers, driving renewals and expansion in your book.
• Lead quarterly business reviews with executive sponsors across each account.
• Partner with Sales and Product to surface upsell opportunities and product gaps.

What you'll bring

• Comfort with data — you can pull a usage report and turn it into a clear story.
• Strong written and verbal communication; comfortable presenting to VP-level stakeholders.
• Hands-on experience with a CSM platform such as Gainsight, Catalyst, Vitally, or ChurnZero.
• 5+ years in Customer Success, Account Management, or post-sales at a B2B SaaS company.

Nice to have

• Experience working in a startup environment with shifting priorities.
• SQL or BI tool (Looker, Mode, Metabase) literacy.
• Background in the customer's industry (fintech, healthcare, e-commerce, etc.).

Skills relevant to this role

Account management, Renewals & expansion, QBRs, Salesforce, Gainsight or similar, Stakeholder management

Our client is a healthcare organization focused on improving patient outcomes through technology and operational excellence.