Associate Customer Success Manager

Our client is hiring a Associate Customer Success Manager based in San Francisco, CA. This is a full-time role with a remote work mode.

What you'll do

• Develop playbooks for adoption, onboarding hand-off, and renewal motions.
• Own a portfolio of 25–40 strategic customers, driving renewals and expansion in your book.
• Lead quarterly business reviews with executive sponsors across each account.
• Partner with Sales and Product to surface upsell opportunities and product gaps.
• Build customer success plans that map directly to each customer's desired outcomes.

What you'll bring

• Strong written and verbal communication; comfortable presenting to VP-level stakeholders.
• Hands-on experience with a CSM platform such as Gainsight, Catalyst, Vitally, or ChurnZero.
• 1+ years in Customer Success, Account Management, or post-sales at a B2B SaaS company.
• Demonstrated ownership of net revenue retention or gross retention.

Nice to have

• SQL or BI tool (Looker, Mode, Metabase) literacy.
• Background in the customer's industry (fintech, healthcare, e-commerce, etc.).
• Experience working in a startup environment with shifting priorities.

Skills relevant to this role

Account management, Renewals & expansion, QBRs, Salesforce, Gainsight or similar, Stakeholder management

Our client is a B2B SaaS company building software for modern operations teams. The team works out of San Francisco, CA, with a hybrid culture.